Refund policy

A sponsor slot is one clearly labelled placement, for one ISO week, shown to everyone who visits the board that week. Prices are on the pricing page.

• You are buying placement, not a result. We do not promise clicks, signups, rankings or revenue, and a slot that underperformed is not a fault.
• The slot never changes your position in the ranked list. Rank is not for sale.
• Payment is taken in full at booking, and the week is held for you from that moment.

• Cancel more than 48 hours before your slot week begins and you get a full refund, no questions asked.
• Inside 48 hours the slot is already off the market for that week, so we offer a move to the next free week instead of a refund.
• One free move per booking. Move it a second time and we treat it as a new booking.
• To cancel or move, reply to your receipt or email us from the address that paid.

• A slot shown for its full week is not refundable.
• If it failed to display for more than 24 hours in its week because of a fault on our side, we refund the whole week. You do not need to ask; we check this ourselves.
• If it displayed but the week was shortened by a partial outage, we refund pro rata by day, rounded up.
• Where you prefer, we will run the week again free instead of refunding it. Your choice, not ours.

• We cancel your booking because the product breaks the acceptable use rules in the terms and it had not yet run.
• We double-booked a week, or billed you twice for one slot.
• We ended the sponsor programme before your booked week arrived.
• A pricing or currency error meant you were charged more than the advertised price. We refund the difference.

• A completed week that simply did not convert as you hoped.
• A slot cancelled by us after it ran because the product turned out to break the rules.
• Downtime caused by your own site being unreachable, or by creative you supplied late or broken.
• Card processing fees on a refunded charge are not returned to us, but we do not deduct them from your refund.

• Refunds go back to the original payment method. We cannot send them anywhere else.
• We issue the refund within 5 business days of agreeing it. Your bank usually takes another 5 to 10 days to show it.
• Refunds are in the currency you were charged in. Exchange rate movement between charge and refund is your bank’s, not ours.
• You get a credit note by email for your records.

• Email us first. Almost every dispute we have seen was a refund we would have given anyway.
• An open chargeback pauses any active or booked slot until it is resolved.
• We respond to disputes with the booking record, the receipt and proof the slot ran.

Nothing here removes a refund right the law gives you. Where your local consumer law is more generous than this page, your local law wins.