Contact
One inbox: hello@rankcert.com. It is read by a person.
Corrections come first
- If a published figure about your product is wrong, say so and we will check it the same day.
- If it is our error, we correct it and date the correction publicly.
- If a competitor's listing carries a claim you believe is false, tell us. We re-check rather than take sides.
Everything else
- Sponsorship and advertising - include your product URL and the week you want.
- Press - we will share aggregate board data and will not share anything about an individual maker without their consent.
- Partnerships and integrations - tell us what you want to build.
- Account and verification problems - see support first, it is faster.
We reply to everything, usually within a working day. There is no ticket system and no chatbot.
How we handle what you send
Corrections are the only category with a stated turnaround, because they are the only category where being slow does damage. If a published figure about your product is wrong, we re-check it the same day. If the error is ours, the correction is published with a date on the changelog rather than quietly edited in place, because a verification site that silently fixes its mistakes is asking for the same trust it refuses to extend to anyone else.
Disputes about another product's listing are handled by re-checking, not by adjudicating. We do not ask the accused to respond to an accusation, and we do not tell the reporter who said what. Either the signal re-confirms from its source or it does not, and the level moves accordingly. This is deliberately a narrow process, and it is the only one that scales without turning into a court.
Press and partnership mail goes to the same inbox and is answered more slowly. There is no media kit, and no arrangement in which coverage is exchanged for placement. We do not sell sponsorship or advertising of any kind, which is stated here because a paid placement is the first thing everyone assumes a board like this runs on.
Security reports are welcome and taken seriously. Send details rather than a notification that you have found something, and give us a reasonable window before publishing. We do not run a paid bounty, and we do say so up front rather than after you have done the work.
Common questions
- How fast are corrections handled?
- Factual corrections about a published figure are re-checked the same day. Everything else is answered in a few working days.
- Can I report another product's claim?
- Yes. We re-check the signal against its source rather than mediating between parties, and the reporter is never named.